These Terms and Conditions govern the sale and purchase of grooming instruments and coat maintenance accessories via www.petnestcare.com (the “Site”). The Site is owned and operated by PET SUPPLIES LIMITED (“we”, “us”, or “our”), a registered New Zealand company (Registration No. 8175482; NZBN 9429049201550).
By placing an order on this Site, you agree to be bound by these Terms, which are structured to align with the commercial regulations of New Zealand and the consumer protection directives of the European Union.
- Order Fulfilment and Logistics
We facilitate the distribution of our physical grooming tools to our clientele within Europe using established priority courier services, including DHL, FedEx, and UPS.
Delivery Timeline: Our standard logistical window for international transit is 7 to 12 business days.
Tracking Commitment: To maintain transparency, our system automatically generates notification emails at key milestones, including order dispatch, arrival at regional sorting facilities, and the commencement of local delivery. These updates are sent to the email address provided during the checkout process.
Transit Enquiries: Should an order exceed the standard delivery window, We will initiate a formal investigation with the carrier, typically concluded within 5-10 business days. with the respective carrier. Based on the findings of such an inquiry, we will exercise our discretion to provide either a full reimbursement or a replacement dispatch to ensure the successful conclusion of your transaction.
- Risk and Title
In accordance with European consumer legislation, the risk of loss or damage to the goods remains with PET SUPPLIES LIMITED until the physical possession of the items is transferred to you or a third party identified by you (other than the carrier). Ownership of the items transfers to you only upon our receipt of full payment and the physical delivery of the goods to your specified address. - Right of Withdrawal (European Consumers)
Under the European Consumer Rights Directive, customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving the physical goods, without providing a justification.
To exercise this right, you must inform us of your decision via a clear statement sent to contact@petnestcare.com.
Items must be returned in their original, unused condition to our specified facility. You will be responsible for the direct cost of returning the goods to New Zealand.
- Non-Conforming or Damaged Items
We prioritise the physical integrity of every item dispatched. If an instrument arrives in a damaged or defective state, please contact our support team via email within 14 days of receipt.
Evidence Requirements: You are required to provide clear photographic evidence of the damage or defect.
Resolution: Upon verification of the evidence, we will issue a full refund or arrange a complimentary replacement. In these specific instances, you are not required to return the damaged item to us, thereby streamlining the resolution process.
- Professional Conduct and Limitation of Liability
PET SUPPLIES LIMITED operates with a commitment to commercial honesty and professional diligence. While we implement robust operational measures to ensure the accuracy of our Site and the reliability of our services, we do not provide absolute declarations that our operations will be uninterrupted or error-free.
To the maximum extent permitted by the laws of New Zealand, our liability for any claim arising from the use of our Site or the purchase of our items is limited to the total purchase price of the transaction in question.
- Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms that cannot be resolved through our internal customer support channels shall be subject to the non-exclusive jurisdiction of the New Zealand courts. This does not affect your statutory rights as a consumer within your country of residence in Europe. - Corporate Contact Information
Operating Entity: PET SUPPLIES LIMITED
Registered Office: CLEAVER PARTNERS LIMITED, Level 1, 26 Crummer Road, Grey Lynn, Auckland, 1021, New Zealand
Email: contact@petnestcare.com
Telephone: +64 800797473
