This Privacy Policy describes how PET SUPPLIES LIMITED (referred to as “we”, “us”, or “our”), the data controller for the brand PETNESTCARE, collects, uses, and protects your personal information when you visit or make a purchase from www.petnestcare.com (the “Site”).
We are committed to managing your data in accordance with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR) for our European clientele.
Personal Information We Collect
To facilitate your purchase of pet cleaning tools, we will collect the necessary identification information you provide during the checkout process, including:
Contact Information: Name, email address, and telephone number.
Transaction Details: Shipping and billing addresses.
Device Information: IP address and browser type (via cookies) to assist with fraud prevention and Site functionality.
Detailed information regarding our use of cookies can be found in our dedicated Cookie Policy
Lawful Basis for Processing
We process your personal information based on the following legal grounds:
Contractual Necessity: To process and dispatch your orders.
Legal Obligation: To comply with tax, accounting, and regulatory requirements in New Zealand and the European Union.
Legitimate Interests: To maintain the security of our Site and provide professional customer assistance.
Payment Processing
Payment transactions on our Site are processed exclusively via Stripe, a leading third-party payment infrastructure provider.
To ensure the integrity of your transactions, your payment card details are collected and processed directly by Stripe.
PET SUPPLIES LIMITED does not store or have access to your full credit or debit card numbers.
Stripe manages this data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). For further information on how Stripe handles your data, please refer to the Stripe Privacy Policy.
Third-Party Service Providers
Order Fulfilment Partners: To successfully deliver your purchased items, we must share your necessary contact and shipping details (Name, Address, Telephone) with our trusted logistics partners (such as DHL, FedEx, or UPS). These partners use your information solely for the purpose of package delivery and transit updates.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected.
Transaction Records: In accordance with New Zealand Inland Revenue requirements and European VAT regulations, we retain records of sales and financial transactions for a period of seven (7) years.
Support Correspondence: General inquiries and support communications are retained for a period appropriate to resolve the matter, typically not exceeding two years, unless a longer retention period is required by law.
International Data Transfers
As a New Zealand-based entity serving European customers, your data will be transferred to and stored in New Zealand. New Zealand is recognised by the European Commission as providing an adequate level of data protection, ensuring your information remains protected under standards comparable to those in the European Economic Area (EEA).
Information Security
We implement appropriate organisational and operational measures to protect your personal data against unauthorised access or disclosure. While we employ industry-standard protocols to safeguard your information, no digital transmission or storage method can be categorised as absolutely infallible. We maintain vigilant internal procedures to manage and mitigate data risks.
In the unlikely event of a data breach, we have established procedures to notify you and relevant regulatory authorities as required by the GDPR and New Zealand privacy laws
Your Statutory Rights
Depending on your location, you may exercise the following rights regarding your personal data:
Access and Portability: The right to request a copy of the personal information we hold about you.
Rectification: The right to request the correction of inaccurate data.
Erasure: The right to request the deletion of your data, subject to our legal retention obligations.
Restriction or Objection: The right to limit how we process your data in certain circumstances.
Contact Information
For any inquiries regarding this Privacy Policy or to exercise your data rights, please contact our data controller:
Company:PET SUPPLIES LIMITED
Address:Cleaver Partners Limited, Level 1, 26 Crummer Road,
Grey Lynn, Auckland, 1021,
New Zealand
Email: contact@petnestcare.com
Telephone: +64 800797473
