At PETNESTCARE, operated by Wells Hygiene Limited, we prioritise the integrity of your transaction environment. This policy outlines our standards for payment processing and data protection, aligned with the regulatory requirements of New Zealand and the European Union.
Secure Payment Processing
All financial transactions on our Site are processed through Stripe, a global leader in payment infrastructure.
We maintain a secure checkout process without accessing or storing your sensitive payment card data
Seamless Checkout: You are not required to hold or log into a Stripe account to complete your purchase. The checkout process is integrated to provide a direct and professional experience.
Payment Methods: We accept a comprehensive range of payment options, including Visa, Mastercard, and American Express, as well as digital wallet solutions such as Apple Pay and Google Pay.
Billing Information: Please note that transactions will appear on your financial statements under our corporate entity name: Wells Hygiene Limited
Transaction Monitoring and Integrity
To maintain a reliable commercial environment, our payment infrastructure undergoes regular assessments to identify and mitigate potential risks.
Transaction Oversight: Continuous monitoring is in place to detect anomalous activity, assisting in the prevention of unauthorised transactions.
Order Fulfilment: Following a successful payment confirmation, the preparation and dispatch of your grooming instruments will proceed in accordance with our established timelines.
Data Protection and Privacy
In accordance with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR), we are committed to the professional management of customer data.
Privacy Policy: Detailed information regarding how we handle your personal identifiers is available on our dedicated Privacy Policy page.
Cookie Governance: We utilise a consent-based approach for non-essential cookies. These are only activated once you have explicitly interacted with our cookie notification banner and selected the “Accept” option.
Customer Support and Correspondence
Our team is available to assist with inquiries regarding your payment or account status. We aim to provide a formal response to all email correspondence within 24 to 48 hours during business days.
Corporate Identity
Company: Wells Hygiene Limited
Registration Number: 4222778-9429030380035
Address: 9A Joval Place, Wiri, Auckland 2104, New Zealand
Phone: +64 92639332
Email: support@petnestcare.com
