At PETNESTCARE, operated by PET SUPPLIES LIMITED, we are dedicated to providing a professional and transparent logistical experience for our European clientele. Our shipping procedures are structured to comply with New Zealand commercial standards and European consumer protection expectations.
Order Processing and Handling
All pet cleaning tool orders are processed directly from our central warehouse in Auckland.
Handling Time: We aim to process and prepare your items for dispatch within 1 to 2 business days following the confirmation of your purchase.
Quality Oversight: Every item undergoes a physical inspection at our facility prior to packaging to ensure the integrity of the goods delivered to your specified address.
Shipping Regions and Partners
We focus on serving pet owners throughout Europe. To ensure reliable delivery of cleaning tools, we only partner with reputable priority courier companies, including:
DHL
FedEx
UPS
Transit Times and Monitoring
We prioritise efficient movement of your items through international transit networks.
Estimated Delivery: Standard transit to European destinations typically requires 7 to 12 business days.excluding potential customs clearance delays
Automated Notifications: To maintain transparency throughout the journey, our system will automatically dispatch status updates to the email address provided at checkout during the following milestones:
Order Dispatch: Confirmation that your parcel has left our facility.
Regional Arrival: Notification when the items reach major logistical hubs within your region.
Local Delivery: An alert when the parcel is handed over for final mile delivery to your address.
Delayed or Missing Shipments
While we strive for timely execution of all deliveries, external factors may occasionally influence international transit.
Investigation Protocol: Should your order exceed the standard delivery window, please notify our support team. We will immediately initiate a formal inquiry with the respective courier to locate your parcel.
Resolution: Based on the findings of our investigation, we will exercise professional discretion to provide a full reimbursement or a replacement dispatch to ensure your order is successfully fulfilled.
Customs, VAT, and Import Duties (DDP Service)
We strive to provide a seamless delivery experience. All orders shipped to Europe are dispatched on a Delivered Duty Paid (DDP) basis. This means that all applicable Value Added Tax (VAT) and import duties are pre-paid by PET SUPPLIES LIMITED. The price you pay at checkout is the final price, and you will not be required to pay any additional customs fees upon the arrival of your parcel.
Dispatch Location
All physical inventory is housed and dispatched from our registered operational facility:
PET SUPPLIES LIMITED CLEAVER PARTNERS LIMITED, Level 1, 26 Crummer Road,
Grey Lynn, Auckland, 1021,
New Zealand
Contact Information
For any inquiries regarding your shipment, please reach out to our dedicated support channels:
Email: contact@petnestcare.com
Telephone: +64 800797473
